Refund policy
Returns & Complaints
Please contact us immediately after receiving your order at info@maamii.ch if you are not satisfied with an item and would like to return it.
Your request must include the following information:
-
Order number
-
Recipient name
-
Reason for return
(in case of damage, please attach a photo or video)
Our customer service team will review your request and inform you once the return has been approved.
Please note:
The return period is 14 days from receipt of the goods. After this period, returns can no longer be accepted.
The following items are excluded from exchange/return:
-
Hygiene items
-
Personalized products
Return shipping costs are the responsibility of the customer.
Condition of the goods
Returned items must:
-
be unused
-
be in their original condition
-
be returned in the original packaging, complete with accessories, manuals and documentation
If the goods are not in an acceptable condition, we reserve the right to reject the return or refuse a refund.
Personalized products cannot be exchanged or refunded.
Return process
Once approved, you will receive an email containing the return label.
For smooth processing, please note:
-
Include the delivery note so we can correctly identify your return
-
Keep the postal receipt until your return has been processed and refunded
Return address
maamii.ch
Obermühle 7
6340 Baar
Switzerland